Help
Find guides, video tutorials, and answers to frequently asked questions to help you use the PUPORR system effectively.
Video Tutorials
Find helpful video tutorials to guide you through the PUPORR system.
Faculty and Non-teaching Staff Registration
Step-by-step guide for faculty and staff to register and create accounts.
Student Registration
How students can register and set up their accounts in the PUPORR system.
Faculty and Non-teaching Staff Login
Guide for faculty and staff to log in and access their accounts securely.
FAQs
Frequently Asked Questions
PUPORR stands for PUP Online Repository of Researches. It is the official research repository system of the Polytechnic University of the Philippines (PUP). The system allows students to upload academic papers (thesis, capstone, dissertations), apply for ethical clearance, track paper approvals, and manage research documentation across all PUP campuses. It is accessible to students, faculty advisers, research coordinators, campus librarians (admins), ethics chairs, EC reviewers, and superadmins.
This system manages the upload, review, and approval of research papers and ethical clearance applications. Roles include: Student (uploads papers/applications), Research Adviser (Stage 1 review), Research Coordinator (Stage 2 review / technical evaluation), Admin/Librarian (Stage 3 final review), Ethics Chair (assigns reviewers and issues certificates), and EC Reviewer (evaluates ethics applications).
You might have entered your PUP webmail address incorrectly, or the email notification could be delayed. Check that your webmail address is correct and wait a few minutes for the message to arrive. If it still hasn’t appeared, try requesting a new OTP and make sure to check your spam or junk folder as well.
Your program may not have been added to the system yet by the administrator. You can reach out to your campus librarian or the designated campus system administrator and request that your program be added. Once it has been properly set up, you should be able to complete your registration without any issue.
If the email isn’t in your inbox, check your junk or spam folder, as system-generated messages sometimes get filtered there. If you still can’t find it, try using the Forgot Password option to request new login credentials. If no message is sent after that, contact the Super Administrator (Superadmin) or the IT development team through the official Facebook page. Your registered email address may be incorrect or not yet activated in the system.
The system doesn’t use your PUP webmail password directly. Instead, it provides a system-generated password that is sent to your PUP webmail inbox when your account is created. Please check your inbox (and junk or spam folders) for an email containing your login credentials. You can change this password anytime by using the Forgot Password option or through your Account Settings once you’ve successfully logged in.
Make sure your email and password are typed correctly. If you're logging in for the first time and copied the system-generated password from your email, check that you didn't accidentally include a space before or after the password. If the problem continues, try using the Forgot Password option to reset your credentials and regain access to your account.
PUPORR provides two login options on the login selection page (/login): (1) Standard Login (/login/page) uses your registered PUP webmail and a system-generated local password. It is protected by progressive lockout where 10 failed attempts locks the account. (2) Login with PUP IDP (/login/redirect) uses the university's Single Sign-On (SSO) OAuth 2.0 / OpenID Connect service. You authenticate with your official university credentials, and PUPORR automatically verifies and links your student record (via GuiSIS/OGOS) or faculty profile (via FLSS). Important: If your account was registered with Standard Login, you must continue using Standard Login; attempting to log in via IDP will show an account isolation error.
When you click 'Login with PUP IDP', you are redirected to the university Identity Provider authorization page. Enter your university credentials. The IDP returns an authorization code that PUPORR exchanges for tokens and profile information. For Students, PUPORR queries GuiSIS/OGOS to verify enrollment, attaches your student number, assigns the Student role, and prompts you to complete webmail verification onboarding. For Faculty, PUPORR queries FLSS to identify your faculty code; if no local role has been assigned yet, your account is placed in 'Pending Approval' for the campus librarian to assign your adviser or professor role. Users with existing active roles are logged in directly to their dashboard.
This error occurs because PUPORR enforces account isolation between local authentication and Identity Provider (IDP) authentication for security. If your account was originally registered via Standard Login (local email and password), you cannot sign in using the 'Login with PUP IDP' button. To resolve this: Go back to the login selection page (/login), choose 'Standard Login', and enter your registered PUP webmail and system password. If you forgot your password, click 'Forgot Password' on the Standard Login page to receive a password reset link in your webmail.
PUPORR features a progressive lockout security policy (LoginLockoutService). After multiple incorrect password attempts, the system imposes temporary cooldown delays. If 10 consecutive failed attempts occur, the account is automatically locked (soft-deleted) to prevent brute-force attacks. To regain access, contact your campus Admin (Librarian) or system administrator. The admin can verify your identity, reactivate and restore your account in the user management panel, and trigger a secure password reset.
Contact Us
Need more help? Get in touch with our support team.
Email Support
Send us an email and we'll respond within 24-48 hours.
pup.onlinerepository@gmail.com
Support Hours
Our support team is available Monday through Friday, 8:00 AM to 5:00 PM (Philippine Standard Time). We aim to respond to all inquiries within 24-48 hours during business days.